Customer operations
Get incoming work to the right person.
Classify enquiries, prepare a response and route the cases that need human judgement.
Measure: response time, resolution quality and review effort.
Forward Deployed AI Engineers
Put AI to work in your business.
We are an AI implementation team. Senior engineers embed with yours to build, integrate and ship one production AI system — then hand you the code, the evaluations and the knowledge to run it.
$150 per hour (USD), or a fixed quote after scoping.
$150 per hour (USD)Or a fixed quote for a defined scope.
Your team owns the codeHandover is included, not an add-on.
Cape Town. Working globally.Senior engineers embedded with your team.
What we can help you change
Less manual work.
More room for your team.
Start where work gets stuck. These are example starting points, not claimed customer results. We confirm the fit against your data, systems and goals.
Documents & operations
Stop rekeying the same information.
Extract information, compare it with your records and send discrepancies for review.
Measure: processing time, errors and rework.
Internal knowledge
Find answers in approved sources.
Help staff find the information they need, with source references and clear access boundaries.
Measure: answer quality, source support and time spent searching.
A clear way to start
The right engagement
for the work ahead.
Need to choose the work, add engineering capacity, or deliver a defined project? Start with the option that matches your situation.
Production Opportunity Sprint
Best for: choosing where to invest first.
A focused engagement to choose one workflow, assess the data and risks, and decide whether to build.
- Workflow and success measures
- Data, risks and ownership mapped
- A written production plan or a stop decision
You receive a Production Opportunity Brief
Discuss a sprint
Embedded Forward-Deployed Engineer
Best for: a team ready to build and iterate.
A senior AI engineer joins your team to build, integrate and test the workflow inside your approved environment.
- Engineering in your existing systems
- Weekly progress you can inspect
- Code, tests and operating handover
$150 per hour (USD)
Discuss embedded support
Fixed-Price Production Build
Best for: a defined outcome and known dependencies.
A scoped production build with an agreed price, deliverables and acceptance criteria before implementation starts.
- Documented scope and responsibilities
- Quality, safety and cost requirements
- Handover included in the delivery plan
Fixed quote once scope is understood
Discuss a fixed-price build
Not sure which fits? Tell us about the workflow. We will start there.
Our approach
Built with your team.
Made to stay with your team.
The people defining the work stay accountable through delivery. Each stage leaves you with something you can inspect and use.
Agree what better means.
Map the workflow, record its current performance and agree the result, cost limit and person accountable for it.
You receiveA scoped brief and measurable acceptance criteria.
Build in the real environment.
Connect to approved data and systems. Test representative work and known failure cases before asking people to rely on it.
You receiveWorking code, evaluation results and a release decision.
Launch with a way back.
Put monitoring, human escalation and rollback in place. Hand over the system and the knowledge to run and improve it.
You receiveRunbooks, a cost model, documentation and team handover.
An inspectable standard
Evidence before release.
Ownership after.
Agree the thresholds before the build, then judge the system against them. If a requirement fails, revise or stop rather than quietly lowering the bar.
Read our published frameworksPublished in full, without an email gate. These documents demonstrate our method, not customer outcomes.
- Business value
- Compare the agreed target with the operating baseline. Record the measurement period, evidence and limits.
- Reliable quality
- Meet the agreed pass thresholds on representative work, including known exceptions and failure cases.
- Appropriate controls
- Demonstrate approved data access, human decision authority, escalation, monitoring and rollback.
- Complete economics
- Include engineering, model use, infrastructure, human review and ongoing operation in the cost decision.
Deploy when the gates hold
Revise when they do not
Stop if the case fails
Production AI field guides
Go deeper on the decision
in front of you.
Practical methods for evaluating, releasing and owning an AI system.
Explore the framework library →Before we start
Clear answers.
No fine-print surprises.
The engagement, the controls and what happens when the evidence says no.
What is a forward-deployed AI engineer?
A senior engineer who works with the people responsible for the business process, builds inside the approved environment, and remains accountable through evaluation, release, operation, and transfer. It is not an advice-only role or a queue of disconnected technical tickets.
How do you choose the first use case?
We look for an important constraint with an accountable owner, accessible evidence, a measurable baseline, and a result that can affect revenue, margin, capacity, service, or risk. If the value cannot be measured credibly, it is not ready for investment.
How do you manage safety?
We define approved data access, human decision authority, known failure consequences, representative evaluation cases, monitoring, escalation, incident response, rollback, and accountable ownership before release. Controls are proportionate to the use case and do not imply unverified regulatory compliance.
How do you control cost?
We compare measured benefit with the complete cost of discovery, engineering, integration, models, infrastructure, data, evaluation, security, human review, support, failure, and ongoing ownership. Model routing, caching, batching, and smaller models are considered after quality and safety requirements are met.
What happens if the case does not hold?
We recommend revise or stop. The purpose of the sprint and proof record is to support a sound investment decision, not to force every idea into a build.
Will we depend on Alpha AI permanently?
No. Transfer is part of the delivery path. Your team receives the code, evaluations, runbooks, monitoring approach, cost model, documentation, and decision history needed to operate and extend the capability.
Do you offer fixed pricing?
Yes, after the intended outcome, dependencies, responsibilities, and acceptance criteria are understood. Embedded engineering is available at $150 per hour when the work requires continued discovery and iteration.
Where is Alpha AI based?
Alpha AI is based in Cape Town and works with clients globally. Contracting, working-hour overlap, environment access, security, and data-location requirements are confirmed before an engagement begins.
Start a conversation
What is slowing
your team down?
Bring one workflow, a stalled pilot or a question about where to start. You do not need a finished technical brief.
No commitment to a paid project.
This is an enquiry, not a sprint booking.
Prefer email? dev@alpha-ai.dev